Shipping & Returns
Payment methods accepted are PayPal, Credit Card and Afterpay (shop now – pay later!).
Afterpay offers Lunchbox Mini customers the ability to pay in four equal, fortnightly payments. All you need is a debit or credit card for instant approval. The credit or debit card you provide will be automatically charged on the due dates of your invoice or log in to the customer portal to repay with an alternative method. Just click the Afterpay option at checkout, create your account and confirm your purchase. Afterpay pay us on your behalf, your order is processed and packed and sent. You pay back Afterpay fortnightly via your chosen automatic debit. No fees and it’s easy! Please note there are no change of mind exchanges on Afterpay purchases.
For more information on Afterpay: www.afterpay.com.au/buy-with-afterpay
For more information on Afterpay T&C: www.afterpay.com.au/terms
We offer a flat rate shipping fee of $9.95 on all orders within Australia, and an option to upgrade to Express Post for $16.95. We ship orders Monday to Friday, and aim to dispatch orders same or next business day (unless you've ordered an item that's on pre-order).
Lunchbox Mini offers FREE delivery on all orders over $99.
Every satchel parcel sent by us is trackable from lodgement to delivery and we email a shipping confirmation on dispatch. If you have any concerns regarding the status of your parcel, please contact us. In the rare circumstance that a parcel is missing, Lunchbox Mini will launch an investigation with the delivery service to locate it. Investigation times vary by service and the resolution will depend on the report findings. Australia Post and Sendle provides no provision to outline specific delivery instructions with their parcel delivery services. We can not be held responsible for deliveries once they have left our warehouse.
If you would like your parcel sent via courier with a signature on delivery, please contact us before ordering. If a parcel is given authority to leave we cannot be held responsible for loss or theft.
Free Local Pickup
You are welcome to take advantage of our free local pick-up facility. We are located in Wellington Point, Brisbane. Select "free local pickup" at the checkout, and we will email you with details for collection once your order is packed and ready.
Please email firstname.lastname@example.org for an international shipping quote.
Returns, Refunds & Exchanges
We don't want you to be stuck with a product that's not right you for you. If you are not entirely satisfied with your purchase, we're here to help. You have 7 calendar days to return an item from the date you received it. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund/exchange after inspecting the item.
If approved, we will initiate a refund to your credit card (or original method of payment), or contact you about exchanging the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Warranties & Faults
If you believe your product is not up to standard or as described, we offer a 12 month warranty period. Please email the fault and pictures to us at email@example.com. General wear and tear is not covered under warranty.
A ‘pre-order’ is an item of high demand that is on back order or yet to be released and is in transit to us. Pre-order item delivery times vary and the delivery time will be updated on the product page. Orders containing a pre-order item will be held until the pre-order item is in stock, and the entire order will then be sent as soon as possible. The estimated release date stated on the product page is the date we expect to receive the stock at Lunchbox Mini. Stock can arrive earlier, or later if delayed in transit. Customs and transit delays are unforseen and we cannot predict a delay in advance. If you would like an update on your pre-order purchase, please feel free to contact us.
If you have any questions about any of the above, contact us by emailing firstname.lastname@example.org